Return & Refund Policy – RC Photo Gear
At RC Photo Gear, we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.
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Returns
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Our return window is 7 days from the date of purchase.
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To be eligible, items must be:
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Unused and in the same condition as received.
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Returned in the original packaging.
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If the product was damaged during shipping, we will cover the return shipping cost.
If the item is returned without quality issues, the customer is responsible for return shipping costs
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Refunds
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Once your return is received and inspected at our warehouse, we will notify you by email regarding the approval or rejection of your refund.
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Approved refunds will be processed within 14 business days, and a credit will be applied to your original payment method.
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Please note:
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Sale items are not eligible for refunds.
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Refunds may take additional time depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company (posting times may vary).
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Contact your bank (processing delays are possible).
If you’ve completed these steps and still have not received your refund, please reach out to us.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item for the same product, please contact us before shipping.
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Shipping times for exchanges may vary depending on your location.
Return Method & Fees
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Return Method: By mail
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Return Label: Customer’s responsibility
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Restocking Fees: None
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Refund Processing Time: 14 days
Contact Us
For all return or refund inquiries, please contact our support team:
📍 Address: 100 N. Stone Ave., Suite 222A, Tucson, AZ 85701, USA
📞 Phone: +1 520-352-7908
📧 Email: rcphotogear@yahoo.com
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